Massachusetts General Hospital provides telephone and television services in all patient rooms as well as other ways for patients and visitors to stay connected while at the hospital.
Telephone Service
Every hospital bed has its own telephone number, which patients receive upon admission to the hospital. There is no charge for local telephone calls, but patients will be billed for long-distance calls. Instructions for using the hospital telephones can be found in the patient’s room. Cell phone usage is not allowed in patients’ rooms.
TDD equipment is available for patients who are deaf or hard of hearing. Patients can make arrangements with their primary nurse to use this equipment.
Please note: calls received after 10:30 pm are automatically diverted to the unit's nursing station and will not ring through to patient rooms. To stop incoming calls during the day, ask your primary nurse to unplug your phone.
Television
Every patient’s room is equipped with a television and basic television service at no extra cost. Basic television service includes basic channels plus the patient education channel. An extended selection of cable stations and pay-per-view movies is available for a daily fee. Arrangements and payment can be made with television representatives, who are available in each unit every afternoon and evening. Or call 617-726-8888 to order this service.
Books, Newspapers and Videos
Books, newspapers and videos can be borrowed from the Warren Library, located in the basement of the Bulfinch Building. The library is open Monday through Friday, 9:30 am to 4:15 pm. Patients can also have videos or books from the library delivered to their room by calling 617-726-2253.
Wireless Internet Access
Wireless Internet access is available for public use in the hospital’s waiting room and other public areas of the hospital. Stop by an information desk for details.
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